Perfectly

Legal

Terms of Service

Last updated: 31 March 2026

These Terms of Service govern your use of perfectly.help and any services provided by Kenneth Ochiabuto trading as Perfectly (Perfectly, we, us, our), a business based in Hertfordshire, United Kingdom. By using this website or engaging our services, you agree to these terms.

If you have any questions, contact us at support@perfectly.report.


1. About our services

Perfectly provides:

  • Free business health check — an AI-assisted questionnaire that analyses your business challenges and generates a personalised report at no cost and with no obligation
  • Paid operational improvement services — the design, build, and ongoing management of AI-powered workflows and systems for your business, as described on our website and confirmed in a separate written engagement letter

2. Free health check

The free business health check is provided for informational purposes only. The report generated is based solely on the information you provide and is produced with the assistance of AI technology. It does not constitute professional business, financial, legal, or accounting advice.

We make no guarantee as to the accuracy, completeness, or fitness for purpose of any report generated. You should not rely solely on your report when making business decisions.

By completing the health check, you agree that we may contact you in connection with the results and our services. You can opt out at any time by emailing support@perfectly.report.

3. Paid services

Paid engagements are subject to a separate written engagement letter or statement of work agreed between you and Perfectly. These Terms of Service apply alongside any such agreement. In the event of a conflict, the engagement letter takes precedence.

Pricing: All prices are stated in GBP (£) and are exclusive of VAT unless otherwise stated. Current pricing is set out on our website and is subject to change. Prices for active engagements are fixed for the duration agreed in your engagement letter.

Payment: Setup fees are invoiced at the start of the engagement. Monthly fees are invoiced in advance. Payment is due within 14 days of invoice. We reserve the right to suspend services for accounts overdue by more than 30 days.

Cancellation: You may cancel a monthly service with 30 days' written notice. Setup fees are non-refundable once work has commenced. We will not charge for any month after the notice period has expired.

4. Your responsibilities

To allow us to deliver our services effectively, you agree to:

  • Provide accurate and complete information in the health check and any subsequent communications
  • Respond to reasonable requests for information, access, or approvals within agreed timeframes
  • Ensure you have the right to share any information or materials you provide to us
  • Not use this website or our services for any unlawful purpose

5. Intellectual property

All content on this website — including text, graphics, code, and branding — is owned by or licensed to Perfectly and is protected by UK copyright law. You may not reproduce, distribute, or create derivative works without our prior written permission.

Any workflows, systems, or deliverables we build for you as part of a paid engagement become your property upon full payment, unless otherwise agreed in writing.

6. Limitation of liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, consequential, or special loss arising from your use of this website or our services
  • Our total liability to you in connection with any engagement shall not exceed the total fees paid by you to us in the three months preceding the claim
  • We are not responsible for the actions or outputs of third-party AI systems (including Anthropic's Claude) used to generate health check reports

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

7. Disclaimers

This website and the health check tool are provided 'as is' without any warranty, express or implied. We do not guarantee uninterrupted access to the website or that the service will be error-free.

AI-generated reports reflect patterns in the information provided and general business knowledge. They are not a substitute for professional advice tailored to your specific circumstances.

8. Third-party services

Our services rely on third-party providers including Anthropic (AI), EmailIt (email), Google (analytics), and Vercel (hosting). We are not responsible for any interruption, failure, or change in those services.

9. Privacy

Our use of your personal data is governed by our Privacy Policy, which forms part of these terms.

10. Changes to these terms

We may update these Terms of Service at any time. The date at the top of this page reflects the most recent version. Continued use of the website or services after a change constitutes acceptance of the updated terms. For active paid engagements, material changes will be communicated by email with reasonable notice.

11. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Kenneth Ochiabuto — Perfectly
Hertfordshire, United Kingdom
support@perfectly.report

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